FAQ
Hitch Questions
What's the difference between the Flatlock hitch cam and the ball cam?
The Flatlock hitch cam distributes the load from the tightening mechanism more evenly across the hitch. This allows for more time between adjustments.
Is the 1.25" NV™ compatible with the NV Add-On™?
No. Only the 2″ NV models will accept an NV Add-On.
Is there a 2 bike add-on for the Sherpa™?
No. The Sherpa 2.0 was designed to be a lightweight, compact bicycle rack that carries up to two bikes only.
The pin hole on my 1.25" rack does not line up with my receiver.
Not a problem! The rack is actually designed this way. The placement of the hole on the shank of your 1.25” rack is low from center. This placement creates a happy medium between the two hitch receiver sizes (1.25” and 2”) and their respective pin hole locations. This allows the rack to fit in either a 2” or 1.25” hitch receiver. You must use the provided 3/8” hitch pin with these racks.
Do you make fat bike trays/scoops for the original NV?
No. The original NV will accommodate up to a 4″ tire with optional fat bike kit.
General Questions
How can I find my serial number?
To find your serial number, click here and select your rack model from the dropdown.
Should I lubricate my locks?
Yes! The locks will arrive lubed from the factory. Each time you lube up your chain, squirt a drop or two in the lock. This will prolong their life and make them easier to use.
Should I lubricate my ratchet arms?
No. Any lubricant that makes contact with the anodized finish may cause damage. All moving parts for the ratchet arm are internal and arrive greased from the factory.
Are the racks Class I rated?
Mostly! All Kuat™ 2-bike hitch racks are approved for use on Class I hitch receivers. Our 3-bike Transfer and NV with Add-On will not work on Class I hitches.
Our full statement on hitch receiver compatibility is here.
Can I use a bike cover/rain cover with my rack?
Absolutely not! A cover would create a significant amount of wind resistance. The extra resistance would increase the strain on your hitch rack.
Can I lock my Trail Doc™?
No. If yours gets stolen, give us a call. We will replace it at no charge. Call us at 877-822-5828, or email us at info@kuat.com.
Where do racks ship from?
Springfield, Missouri. United States
Do you offer replacement parts?
Naturally! If you back your rack into a tree, or leave it on when you go through the car wash, the parts can be found here. If you don’t see the part you need listed on the site, or you have any questions about the part you need, call us at 877-822-5828 or send an email to info@kuat.com.
What is the warranty on my Küat product?
Your Küat product is covered by our No Worries limited warranty. See the full warranty terms here. You can submit a claim online or over the phone at 877-822-5828. We will work to resolve your claim in the most efficient manner possible. Know that we pride ourselves on our service, and we stand behind our products.
Can I use a Kuat rack on my RV?
It depends on the type of RV. All of our 2-inch receiver hitch bike racks may be used on Class B motorhomes with proper receiver hitches. The 2-bike Transfer v2 and the 2-bike Piston Pro X may be used on other types of RVs with proper receiver hitches. Please review our RV Compatibility Warning and our Receiver Hitch Warning for the full details before purchasing a rack.
Are your hitch products compatible with 3" hitch receivers?
No, not at this time. Our hitch products are compatible with 1.25" and 2" hitch receivers and 2.5" receivers with the use of our hitch reducer (sold separately).
